Contact Us

How to book a holiday with Club Med?

BOOK ONLINE

Booking on our website is available 24 hours a day and offers a quick and easy way to book your holiday. Go directly to your Club Med Resort by using the 'Direct access to resort page' option at the top right of the homepage, or simply use enter your preferred holiday details into the booking system in the right-hand column of the website. Maintenance works may affect browsing temporarily and we apologise for any inconvenience this may cause.

BOOK BY PHONE

Toll Free: 0800 258 263
Fax: (61) 2 9552 4822

CALL CENTER OPENING TIMES
Monday - Friday: 10am to 9pm
Saturday: 11am to 4pm

Some questions and feedback?

FEEDBACK

We value your feedback as to how we can improve your experience of Club Med. Please email us your comments at customerrelations@clubmedau.com, stating your name, membership number (if applicable), booking file number (if applicable), departure date, resort name, and who you booked your Club Med holiday with.
We will process your query as soon as possible, please note that no enquiries about availabilities or existing bookings will be processed using this email contact. These enquiries should only be made by contacting our call centre on 0800 258 263

COMPLAINTS

If you have a problem during your holiday, you are obliged to inform our local staff immediately who will endeavour to put things right whilst you are on site. If your complaint is not resolved locally, please complete a report form on site (“declaration”) and follow this up by writing an email to:
customerrelations@clubmedau.com or to our Customer Relations Department:
Club Med
Customer Relations Department
GPO BOX 1632
SYDNEY NSW 2001

TERMS & CONDITIONS

Please note the complaint must be received within 28 days of the completion of your holiday. Please quote your membership and file numbers to enable us to process your complaint quickly and efficiently.
Club Med has an obligation to acknowledge your complaint within 14 days, and to send a full reply to your complaint within 28 days. For more information please refer to our full terms and conditions here, or in one of our brochures.

Read our full terms and conditions

Claim

To contact Marsh Travel Insurance or for general travel insurance enquiries, please contact:
ClubMedClaims@marsh.com

To submit a claim, please use the below form:

Claim form

FAQs

HELP
Our FAQ section is designed to provide you with answers to our commonly asked questions, from information on your journey and the Club Med package, to changes in your booking, special requirements, booking online and the Great Members scheme.

Go to our FAQ section

Discover more information...

CAREERS

BECOME A G.O® IN A CLUB MED RESORT
Join our G.O & G.E teams in our resorts and experience the happiness of finding self-revelation through a unique professional and personal experience!

Visit our recruitment website

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