How can I modify my booking?
In the current context and in line with our new Peace of Mind booking policy, Club Med offers one free change of travel date/destination without any amendment or cancellation charges up to 30 days before your departure date.
The amended journey must be completed by 31 December 2021 for beach/countryside destinations, and by April 2022 for snow/mountain destinations.
Any additional costs for any applicable airline/other transportation/services charges relating to the travel date/destination change shall be payable by the guest.
If the amended booking is of lesser value from the original booking, the difference in pricing shall be refunded to you in the form of a future travel credit only, to be used within one year of the amended departure date.
After you have exercised the one free change, please note that the Club Med Standard Booking Terms & Conditions shall apply to any further changes.
How can I cancel my booking?
If your booking is made between 10th June and 1st October 2021 for travel dates up till 31st October 2021, Club Med offers you the possibility to cancel your trip up to 30 days before your departure date according to the following terms:
- A refund will be granted for any money paid in respect to the Club Med land stay component.
- If you have booked an Air Package, airline terms and conditions including any handling and/or penalty fees will apply separately.
Within 30 days before your departure date, 100% cancellation fees apply when cancelling or amending your booking.
If your booking was made before 9th June 2020, regardless of whether you had made a booking amendment before or after 9 June 2020, cancellation fees will apply as per the original booking details in accordance with the Club Med Standard Booking Terms and Conditions.
I have booked my stay with a travel agency, how do I cancel or revise my booking?
If you booked your stay with a travel agency, you need to contact your travel agent. The travel agent will then contact Club Med on your behalf.
I am a travel agent, how do I postpone or cancel a booking for my client?
You can fill the Travel Agents Credit Request Form to request a Future Travel Credit or the Travel Agents Modification Form to postpone a booking. Once we receive your request, our call centre will make the amendment by travel date order and contact you once complete.
You can also contact our call centre on:
- AUS agents: 1800 258 263 (Monday-Friday: 9am-6pm) email : sales@clubmedau.com
- NZ agents: 0800 258 263 (Monday-Friday: 11am-8pm) email : Enquiries@clubmednz.com
I have flights booked with Club Med. What will happen with the flights if I cancel/postpone my trip with Club Med?
For flights, fees / credits / refunds will apply according to the carrier's policy.
I would like to book a stay at Club Med, but I am hesitant to book because of the current situation.
In the current context we understand that travel plans can change. Club Med is committed to providing you flexibility and safety in your future travels with us. This is why we have developed a health and safety programme and a flexible booking policy to ensure your serenity and safety when booking your next holiday or during your stay at our resort.
Discover more about our Peace of Mind Booking Policy >
Have a look at our Health & Safety measures in our resorts >
What will happen to my revised booking if I can’t access the new destination due to travel restrictions when it’s time to travel?
If your new booking is impacted by new travel restrictions, we will directly contact you to advise you on the travel options. You can consider by either rebooking dates free of charge or issue a Future Travel Credit (FTC).
Will my experience at Club Med be different because of the current situation?
Your safety and enjoyment is our priority. We are working alongside local authorities, certifying our processes, and training our team in accordance with global health guidelines so that you can focus on creating memorable experiences with you and your loved ones.
With large open-air spaces and wide outdoor environments, our resorts have all the natural space you need for safe distancing and air ventilation without any constraints. When you choose an all-inclusive resort, you never have to worry about navigating through highly dense cities to dine or explore. With self-sufficient resort facilities and in-resort activities within the ‘Club Med Cocoon’, Club Med holidays let you relax within our highly clean compounds, giving you that added reassurance.
Discover more about the Safe Together Program and its applications in our resorts >
I already have a Future Travel Credit, what are my options?
If your trip has been impacted by the current situation or if you chose to modify your travel plans you may have receive a Future Travel Credit (FTC).
A Future Travel Credit (FTC) is valid as follows and travel must be completed by the following dates:
- By 31 December 2021 for travel to Club Med Beach & Countryside resorts
- By 30 April 2022 for travel to Club Med Snow / Mountain resorts within the ski season
FTC is subject to the following terms :
- FTC for transportation and other services are subject to policies of the service providers and shall be based on the amount retained by us or refunded to us from the service providers.
- FTC is non-refundable, non-transferable and cannot be exchanged for cash.
- FTC must be used for an amended travel journey in accordance with Option 2 above and before the validity date indicated in the letter, otherwise it is a 100% forfeit.
- Any cancellation of FTC before the validity date shall be treated as a cancellation of booking as per the original booking details and the Club Med Standard Booking Terms and Conditions shall apply.
Can I change dates or destination after I rebook using my FTC?
Club Med offers one free change of travel date/ destination without any amendment or cancellation charges. After you have exercised the one free change, please note that the Club Med Standard Booking Terms & Conditions shall apply to any further changes.
I would like to use my FTC for a future travel, how can I book?
If you hold a Future Travel Credit (FTC) and you wish to use it for a new travel, you can:
• Call us on 1800 258 263 (Monday to Friday 9am to 6pm AEDT)
• Use our online Booking Modification Form to request a modification of your booking.
If you are a Travel Agent: You must contact our contact centre to amend your clients bookings and access to our flexible options.
Are booking dates available for 2021 holidays?
Sales for 2021 are open for sun and snow destinations. At the moment you can book for travel dates from November 2020 to October 2021.